Service Administrator - Preston (ATR-M140)

Komatsu Forklifts Australia promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customer's needs.

The Opportunity:

We have an internal opportunity for a Service Administrator to join our Service team. This role is critical in coordinating the day‑to‑day service and administrative activities to ensure customer satisfaction, operational efficiency, and timely month‑end close.

The Service Administrator plays a key role in supporting our field service workforce, managing work orders and timesheets, liaising with customers, and ensuring compliance with Komatsu systems, processes, and safety standards.

Key responsibilities

• Coordinate daily service administration activities to support field service operations.
• Manage technician timesheets, work orders, and allocations within Pronto.
• Ensure all service work orders are accurately completed and closed by month‑end.
• Liaise with Service Managers and Supervisors on variances, efficiencies, and resourcing.
• Allocate call numbers and schedule planned maintenance and servicing with customers.
• Manage purchase orders, goods receipting, and service documentation.
• Respond to customer enquiries and support incident reporting as required.
• Maintain accurate service records and ensure customer credit compliance.
• Support payroll inputs including overtime, leave, and non‑productive time.
• Uphold Komatsu HSE, governance, and privacy requirements at all times.

The Benefits: We offer a variety of services and benefits to help our employees in their personal lives, including:

• Technology: Discounts on Apple, Dell, Lenovo and Microsoft products.
• Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks.
• Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix.
• Travel: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agent.

About you

You will bring:

• Strong administration and coordination experience, ideally within a service or operational environment.
• Sound understanding of field service operations and work order management.
• High attention to detail with the ability to meet tight deadlines, particularly around month‑end.
• Confidence using computer systems (experience with Pronto highly regarded).
• Strong communication skills and a professional customer‑focused approach.
• Ability to work autonomously while supporting a collaborative team environment.

About Us

Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.