Customer Service Administrator

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

As a Customer Support Administrator, you will be the first point of contact for all Internal and external customers enquiries relating to Komatsu parts sales, orders and deliveries.

A critical role in the business, you will ensure customers and stakeholders are kept informed of deliveries timelines and delays and work with various departments to understand and order the correct part for a large product catalogue.

The successful candidate will be working in a team of 10 experienced Customer Support Administrators to support approximately 38 branches across Australia.

For this role, we require someone on-site 5 days per week with the flexibility to work on the occasional public holiday. 

Key Responsibilities:

• Ensure all parts queries, sales, orders & quotes are processed in a timely manner, ensuring the Customer Support Centre meets the operational standards, meeting customer service & KPI targets:
• Acting as customer first point of contact via phone, requiring action such as redirection to correct department, supplying quotations, follow ups, freight enquiries and making parts sales.
• Critical Order management and response.
• Sourcing parts that are not available locally (Back Orders) and providing options.
• Being proactive by offering suggestions or complying within cost control measures
• Understanding all Company policies and acting within guidelines
• Identifying improvement opportunities in system or process to drive business profitability &   efficiency.

Role Located: Fairfield, NSW

What we are looking for:

• 3+ years of experience as a Customer Support Representative or similar
• Ideally, you will have worked in a Call Centre environment or a national support office
• Experience working in the Manufacturing, Machinery, or mechanical industry is advantageous
• Must be proficient with Inventory and Logistics systems IE, SAP, Dynamics AX, etc.
• Proven experience in customer-facing roles dealing with complex enquiries
• The ability to work in a fast-paced environment with changing requirements
• Ability to multitask and prioritize workload
• Excellent communication, interpersonal, and problem-solving skills.

Why Work for us?

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.