Field Installation Technician - iVolve

iVolve is an Australian industry leader delivering innovative technology solutions to mining, quarrying, and heavy industrial clients. Our real-time data and reporting platforms enable customers to make informed decisions that improve operational efficiency and safety.

Love technology? Enjoy working in the field? Want to travel while helping customers get the most from cutting-edge mining solutions?

Join iVolve, now part of the Komatsu family, and become the trusted technical expert supporting the deployment of innovative operational technology across Australia and beyond. If you thrive on solving technical challenges, working directly with customers, and seeing technology come to life in the field, this is the opportunity for you.

The Opportunity

As a Field Hardware Technician, you'll play a key role in deploying, configuring, commissioning, and supporting iVolve's industry-leading mining technology solutions. Working closely with customers, installers, and technical teams, you'll help deliver successful deployments, provide hands-on training, troubleshoot technical issues, and ensure customers maximise the value of their technology investment.

This is a highly varied role combining field-based consulting, technical support, customer training, and operational technology across mine sites throughout Australia, with occasional international travel.

What You'll Be Doing

• Deploying, configuring, calibrating, and commissioning iVolve technology across customer sites.
• Partnering with customers and installation teams to ensure smooth, safe and successful implementations.
• Delivering hands-on training and support, building customer confidence with iVolve solutions.
• Troubleshooting hardware and software issues both remotely and on-site to keep customer operations running.
• Monitoring system performance, analyse support trends and drive continuous improvement.
• Building trusted customer relationships by providing expert advice and helping customers maximise the value of their technology investment.

About You

You're a technically minded and consultative problem solver who enjoys working directly with customers and isn't afraid to roll up your sleeves. You are curious about surface mining and operational technology.

You'll ideally bring:

• Ideally a Trade qualified profession with the ability to interpret drawings, wiring diagrams, schematics and deployment documentation.
• Experience in operational technology, communications, auto electrical, surveying, engineering or industrial technology is highly regarded.
• Exposure to mining, heavy industry, telecommunications, machine guidance, fleet management or similar technology is preferred.
• Strong troubleshooting and problem-solving skills across hardware and software.
• The ability to build trusted customer relationships and explain technical concepts clearly.
• A consultative approach with a passion for delivering exceptional customer outcomes.
• A willingness to travel to mine sites across Australia, with occasional international travel.

Why iVolve?

Joining iVolve means becoming part of a fun, inclusive, and high-performing team. We have been recognised as a Great Place to Work multiple years in a row and place strong emphasis on learning, collaboration, and wellbeing.

Based in West End, our office is easily accessible and offers excellent end-of-trip facilities. We provide hybrid working arrangements, learning and development pathways (including LinkedIn Learning), weekly catered learning lunches, gym membership, and access to 24/7 health support services.

You’ll also have opportunities to visit customer sites, participate in company events and retreats, and contribute to shaping the future of our products and platforms.