Technical Support Representative

Internal Reference Number: 3795

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. 

The Opportunity:

Due to continued growth we have an opportunity for a Technical Support Representative to join our team in Welshpool.

You will be involved with service provision, customer relationship management, operational excellence and continuous improvement as part of the Technical Support Team.

By providing technical assistance to Komatsu customers, you will assist with improving technology and maximise equipment reliability.

Key responsibilities:

• Act as the Technical Lead for all mining class Komatsu Limited wheel loaders, dozers, graders, and excavators
• Support branches and site representatives for trouble shooting / issue solving to keep high system and machine availability
• Collect, analyze and visualize machine condition data.
• Support new machine commissioning testing.
• Support Technical Manager for continuous improvement or any other projects
• Provide reports and TSI submission to assist in factory resolution for any technical issues

Role Located: Welshpool, WA (with occassional travel to site)

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3,000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• Hold a recognized mechanical trade certificate
• Proven experience in a highly technical role
• Current Driver's License
• An understanding of maintenance targets including availability, reliability, parts management and component life cycle management
• Ability to analyse/troubleshoot complicated hydraulic, mechanical and electrical technical problems and recommend solutions

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.