Customer Service Specialist & Parts Interpreter
About Us
At Komatsu Australia, you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity
We are seeking a customer service focussed professional, with a solid mechanical interest/background, attention to detail and a commitment to delivering high standards of customer service.
In this role, you will interpret and supply genuine Komatsu parts to customers across the mining and construction industries, ensuring their equipment operates safely and efficiently.
Success in this position requires clear communication, sound computer skills, solid mechanical understanding (or the ability and interest to learn this quickly) and the ability to work accurately in a fast-paced environment.
Take ownership of your work day-to-day as you apply practical problem-solving to deliver reliable outcomes.
Key responsibilities:
- Interpret parts for Komatsu mining and construction machinery.
- Process quotes, sales, and backorders accurately in company systems.
- Provide prompt and professional service via phone, email, face-to-face interaction, and through Komatsu’s JIRA-based service management system.
- Coordinate with suppliers and distribution centres to manage availability and delivery.
- Maintain safe, compliant, and efficient work practices at all times.
Roster: Monday to Friday, 8-hour shifts between 0700 – 1900, plus one weekend back-up day every eight weeks.
Role Located: Welshpool, WA
Remuneration: $78,000 + 5% bonus + super + benefits
Why work for us!
Komatsu benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Referral Program: Generous referral payment for referring a new employee to Komatsu
What we are looking for:
- Strong mechanical aptitude or background in heavy equipment, automotive, or parts.
- Demonstrated customer service and communication skills.
- Sound computer literacy, including Microsoft Office and ERP systems.
- Ability to think critically, organise work effectively, and handle workloads accurately.
- Proven reliability, teamwork, and focus on safety.
- Current driver’s licence.
Ready to get started? Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.