Account Support Representative

About Us

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

We are seeking a motivated and customer-focused professional to join our Komatsu Customer Support Centre (KCSC) as an Account Support Representative.

In this role, you will proactively manage a portfolio of construction customers to drive customer engagement, retention, and aftermarket sales growth. Acting as a trusted advisor, you’ll anticipate customer needs, identify opportunities for improvement, and deliver timely, value-based solutions that keep their operations running efficiently.

You will partner with sales, technical, and marketing teams to provide responsive, insight-led support ensuring every interaction adds value to our customers’ business and strengthens Komatsu’s position as a trusted partner.

This position is ideal for someone ready to advance their career in sales and customer account management, with opportunities for ongoing professional development in a global business.

Role Located: Welshpool, WA

Roster: Monday - Friday, 38 hours per week

Salary: Base + commission + super

What You’ll Be Doing:

• Manage a defined portfolio of customers, maintaining regular contact through structured engagement plans.
• Build strong, lasting relationships by providing proactive sales support and aftermarket solutions.
• Prepare accurate quotes and follow up to maximise conversion and retention.
• Use CRM and data insights to forecast needs, identify trends, and drive growth opportunities.
• Collaborate with internal teams to resolve issues quickly and deliver seamless customer experiences.
• Promote Komatsu’s lifecycle value proposition and support our commitment to operational excellence.

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What We’re Looking For:

• Proven experience in customer account management, sales, or parts/service support.
• Strong communication, relationship-building, and organisational skills.
• Proactive mindset with the ability to identify customer opportunities and follow through.
• Commercial awareness and comfort working with CRM systems (Microsoft Dynamics or similar).
• Sound computer literacy (Microsoft Suite essential).
• Previous experience in construction, mining, or industrial equipment sectors is highly regarded.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.