Supervisor - Resident Field Service

About Us

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

Are you a proven leader who knows what it takes to keep field service teams performing at their best?

At Komatsu, we're looking for an experienced Resident Service Supervisor to lead a team of Resident Field Service Technicians supporting our customers across Brisbane and the Western Downs. This is your opportunity to combine your technical expertise, leadership skills, and customer focus to deliver exceptional service while developing a high-performing team.

What You'll Be Doing

• Leading and coordinating a team of Resident Field Service Technicians and apprentices.
• Planning workloads and allocating resources to maximise utilisation and customer outcomes.
• Managing service WIP, warranty work, labour recoveries, and workflow.
• Coaching and developing technicians while maintaining a strong safety culture.
• Building strong customer relationships and resolving issues professionally.
• Driving operational performance, quality, and continuous improvement.

What we are looking for:

You'll be an experienced service leader with a trade background and a passion for developing people and delivering outstanding customer service.

You'll bring:

• Experience leading field service or workshop teams.
• Exceptional customer service skills with a strong customer focus.
• A trade qualification (Diesel Fitter or similar highly regarded).
• Strong planning, communication, and customer relationship skills.
• Experience managing workflow, WIP, and technician utilisation.
• A proactive leadership style focused on safety, teamwork, and continuous improvement.
• Willingness to travel as required.
• Flexibility to be on call.

Why work for us!

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.