Supervisor - Resident Field Service

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

As the Supervisor Resident Field Service, you will oversee day‑to‑day service operations, ensuring safe, efficient and customer‑focused delivery across the Brisbane and Western Downs region. You’ll coordinate technicians, manage workflow, support customer relationships and uphold Komatsu’s high standards of service excellence.

This position is to be based out of our Wacol branch. You will be required to travel to Toowoomba and Western Downs semi regularly.

Key Responsibilities

• Lead and support a high‑performing resident field service team
• Drive safe, efficient and customer‑focused service delivery
• Coordinate workflow, labour planning and job documentation
• Build strong customer relationships across Brisbane & Western Downs
• Ensure compliance, quality standards and accurate job completion

Role Located:  Wacol

Roster:  9-day fortnight - working Monday to Friday from 7:00am to 4:00pm

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• Proven experience supervising technicians in a service or workshop environment
• Strong commitment to safety, compliance and customer service
• Ability to manage workflow, labour planning and service documentation
• Effective communicator with strong leadership and coaching capability
• Trade‑qualified Diesel Fitter (highly regarded) and competent with Microsoft Office

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.