Customer Support Representative

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

This is your chance to join Komatsu, a global OEM with 3300+ employees across Australia and New Zealand, known for world‑class technology, industry leadership and long‑term career pathways.

As a Customer Support Representative, you’ll play a key role in our growing Customer Support Centre, supporting customers with parts queries, sales orders, delivery updates and technical assistance. You’ll work across multiple teams including supply chain, warehousing, technical and operations ensuring accurate parts interpretation, timely order processing and exceptional customer communication.

Komatsu is experiencing strong growth across the region, creating genuine opportunities for development in customer service, parts, supply chain, operations and technical streams. If you’re looking for stability, scale and a business that invests in its people, this is where you can build a long‑term career.

Role Location: Wacol, Brisbane
Roster: Monday to Friday – 7:00am to 3:00pm or 9:00am – 5:00pm
On-call: You will be required to participate in an on‑call roster approximately once every 4–6 weeks to provide phone and email support. In urgent situations, you may be required to attend the branch to allocate parts or assist operationally. This pays up to $350 per-week.

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• Experience in parts interpreting or customer support in a fast‑paced environment
• Strong mechanical aptitude or exposure to earthmoving/industrial equipment
• Ability to interpret parts, process orders and manage competing priorities
• Excellent communication skills and a customer‑first mindset
• Problem‑solving ability with strong attention to detail
• Intermediate computer skills (Microsoft Suite; AX experience advantageous)
• Ability to identify upsell opportunities and escalate technical queries
• Experience with inventory, warehouse or supply chain systems highly regarded

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.