Customer Product Support Advisor

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

Komatsu has the opportunity for a Product Support Advisor as part of our Tier 1 Rio Tinto team.

Your role will be managing the fleet health of all Komatsu equipment by way of providing on-the-job technical assistance for the maintenance personnel in fault finding including major component change outs, maintenance & operating practices.

You'll assist personnel to resolve parts sourcing issues and resolve technical information sourcing issues. 

As a Product Support Advisor you'll be off the tools as the go-to machine expert. 

Key responsibilities:

• Involvement in repair process on local dealer machinery 
• Assistance in administration of warranty
• Understanding and forecasting the scheduled downtime
• Feedback on service personnel
• Optimisation of machines & machine system monitoring

Roster: 8:6 FIFO – Day shift only

Role Located: Pilbara

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What You Bring: 

• Hold a Trade or Engineering Qualification or background
• Have sound knowledge and experience of Komatsu haul trucks or diggers
• Have worked on Mine Site/s in the WA Mining Industry
• Self-motivated with good initiative as well as strong team player attitude with drive and professionalism to excel 
• Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
• Demonstrated problem solving skills
• Ability to demonstrate a strong commitment to O.H.S always
• Ability to work away remotely at the customer site
• Have strong negotiation skills and attention to detail

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.