Service Administrator
About Us:
At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity
We are currently seeking a Service Administrator at our Mudgee branch on a 6 month fixed-term contract to provide system, administrative and clerical support to the branch including payroll, HSE and service invoice processing; customer service support and general administrative duties.
Key Responsibilities:
- Monitor branch KPI’s and recommend improvements as required
- Detailed and high-quality records kept. To collate and enter data onto systems in a timely and accurate manner.
- Answer customer queries and complaints concerning invoicing or account problems.
- System and procedural training as required. Regularly monitor performance gaps and recommend training and cross skilling of staff as required to suit branch needs.
- Be aware of and maintain data within and promote Komatsu HSE portals & Safe Starts along with Workplace Health and Safety policies.
- Processing of sub-contract purchase orders.
- Follow up outstanding purchase orders with customers and suppliers and process as required.
- Processing of sub-contract purchase orders for branch service jobs and parts.
- Coordinate & assist with the submission of successful Warranty and Field Campaign claims to the warranty department.
- Weekly monitoring to maintain outstanding WIP jobs to less 30 Days and meet 5 day invoicing requirement.
- Coordinate and organise employee work rosters and planning/scheduling labour availabilities for jobs to be completed
- Organising and preparing employee inductions/renewals and medicals
- Maintain employee annual leave dates
- Ordering of employee PPE, office supplies, branch maintenance, employee amenities supplies & merchandise as directed by manager and in conjunction with Branch/National processes.
- Assist travel requirements for service department staff in conjunction with Branch/National processes.
- Maintaining and grow relationships with customers both internal and external ensuring a professional manner is maintained at all times providing exceptional customer service
Role Located: Mudgee
What we are looking for:
- A self-starter and be able to work unsupervised
- Experience with SAP and Dynamics
- Customer service experience
- A team player and work as an active Komatsu Australia team member.
- Highly effective written and oral communication skills with the ability to communicate with management, staff and customers.
- Previous experience in a similar position
Qualification/s
- Must be computer literate with competency in the Microsoft Office programs and have sound data entry skills.
- Hold a current driver’s licence
Why work for us!
Komatsu benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
- Financial: Income Protection Insurance provided through our company superannuation fund.
- Career: Recognition, awards, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Yearly Bonus: Potential to receive a yearly bonus.
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
Ready to get started? Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.