Branch Manager - Mt. Thorley

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. 

The Opportunity:

We are seeking an experienced Branch Manager to lead our Mt Thorley operation and drive the performance of our Parts, Service and Product Support teams.

This is a high-profile leadership position responsible for the overall operational, financial and customer performance of one of Komatsu Australia's key mining support branches.

Leading a team of approximately 10 direct reports and 120 indirect reports, you will play a critical role in delivering exceptional customer support, developing people and driving profitable business growth.

Key Responsibilities

• Lead the Parts, Service and Product Support functions to deliver safe, efficient and profitable operations.
• Develop and execute branch business plans focused on growth, customer support and operational excellence.
• Build strong relationships with mining customers through regular engagement and strategic partnership.
• Drive a high-performance culture focused on safety, accountability and continuous improvement.
• Manage branch budgets, financial performance and profitability.
• Lead initiatives that improve productivity, service quality, technician utilisation and customer outcomes.
• Partner with operational leaders to optimise inventory management, parts availability and aftermarket performance.
• Champion the Komatsu Customer Support Charter across all customer interactions.
• Ensure compliance with company governance, safety and risk management requirements.
  
  

Role Located:  Mt Thorley

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• A proven operational leader who understands the importance of balancing customer success, people leadership and commercial performance.
• A minimum of five years' combined experience across Parts and Service operations within mining, construction or heavy equipment industries.
• Demonstrated leadership experience managing large operational teams.
• Strong business and financial management capability.
• Excellent stakeholder engagement and customer relationship skills.
• Strong analytical and problem-solving capability.
• Experience leading aftermarket operations and driving continuous improvement.
• Diploma in Management or similar qualification highly regarded.
  
  

Ready to get started? Simply hit the apply now button! 

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.