Service Supervisor

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

An exciting opportunity exists for an experienced Workshop / Field Service Supervisor to lead our Field Service operation in Mackay.

Reporting to the Branch Manager, you'll be responsible for the day-to-day leadership of a team of 26 Field Service & Workshop Technicians, ensuring work is completed safely, efficiently and to the high standards our customers expect.

You'll be responsible for driving operational performance across safety, utilisation, WIP management, quality, customer satisfaction and team development, while building strong relationships with customers and supporting the continued growth of the Mackay branch.

This opportunity is ideal for an experienced Supervisor, Leading Hand or Service Coordinator looking to join a global OEM with genuine long-term career opportunities.

Roster: Monday to Friday – 7:00am to 4:00pm
Location: Bosso Street, Paget, QLD, 4740

What You'll Be Doing

• Leading, coaching and developing a team of 26 Field Service Technicians.
• Managing daily field service operations, including WIP, utilisation, productivity and work quality.
• Building strong customer relationships through proactive communication and regular repair updates.
• Driving a strong safety culture while ensuring compliance with Komatsu HSE standards.
• Monitoring operational performance, quote variance and expense control.
• Working closely with internal departments to deliver exceptional customer outcomes.
• Supporting continuous improvement initiatives across the department.

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What We're Looking For

• Trade qualification within the heavy equipment, diesel or mechanical industry.
• Previous experience leading field service, maintenance or workshop teams.
• Strong understanding of heavy equipment maintenance operations.
• Demonstrated leadership and people management capability.
• Excellent communication and customer relationship skills.
• Strong commercial awareness, including WIP and productivity management.
• Commitment to safety and continuous improvement.
• Previous experience within mining, construction or heavy equipment industries.
• Previous Komatsu or OEM experience will be highly regarded.

Ready to get started? Simply hit the apply now button! 

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.