Technical Service Representative
About Us
At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity
Internal Refrence Number:4186
Due to continued growth, we have an opportunity for a Technical Support Representative to join our team at the Mackay Mining branch of Komatsu.
Reporting to the Fleet Manager, you will provide technical support to site reliability team and customer key stakeholders, with a focus on resolving technical issues and helping to maximise equipment availability, reliability, and productivity on Komatsu Electric Drive Truck products on a focus customer site.
By delivering technical assistance to Komatsu customers, you will play a key role in enhancing technology and improving equipment reliability.
Salary: $150,000
Location: Mackay Mining branch
The Knowledge, Skills and Abilities we're Looking For:
- Provide hands-on technical support in the field, working alongside service technicians to resolve equipment issues and maximise reliability and productivity.
- Investigate and report on major technical or reliability issues by observing machine performance and preparing accurate technical documentation.
- Collaborate with internal teams and factory representatives, sharing insights through SQIS and the National Tech Log to drive ongoing machine improvements.
- Take part in continuous improvement projects, ensuring they are delivered on time and engaging with the QLD Engineering team when required.
- Manage warranty and product support by preparing and submitting TI/TSI/QTQA reports in a professional and timely manner.
- Role Located: Caval Ridge Mine site based role
Why work for us!
Komatsu benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
- Financial: Income Protection Insurance provided through our company superannuation fund.
- Career: Recognition, awards, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Yearly Bonus: Potential to receive a yearly bonus.
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
Ready to get started? Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.