Customer Support Representative (Parts Interpreter)

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. 

The Opportunity:

Komatsu is a global OEM with more than three thousand three hundred employees across Australia and New Zealand, known for world class technology, industry leadership and long-term career pathways.

We are seeking a Customer Support Representative (Parts Interpreter) to join our Launceston branch. This is a varied role where you'll support customers both over the phone and at the counter while managing parts interpretation, quoting, ordering, receiving and dispatch activities.

Working closely with customers, technicians and internal stakeholders, you'll play a key role in ensuring parts are supplied accurately and efficiently while also assisting with warehouse and storeperson duties.

Role Located:  Launceston, Tasmania
Roster: Monday to Friday – 8:00am to 4:00pm


What You Will Do

• Provide exceptional customer service via phone, email and front counter enquiries
• Interpret parts requirements and prepare accurate quotations
• Process customer orders and coordinate parts dispatch and receiving activities
• Support inventory management and warehouse operations
• Operate forklifts and assist with storeperson duties as required
• Work collaboratively with branch employees to achieve customer outcomes
• Uphold Komatsu’s safety, governance and compliance standards

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
  
  

What we are looking for:

• Previous experience in parts interpretation, parts sales or customer support
• Exposure to mobile plant equipment, trucks, trailers or automotive industries
• Strong communication and customer relationship skills
• Ability to multitask across customer service, sales and warehouse activities
• High attention to detail and strong organisational skills
• Current driver's licence required
• Forklift licence highly regarded
  
  

Ready to get started? Simply hit the apply now button! 

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.