National Warranty Manager

Internal Reference Number 3864

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

We are on the lookout for a proactive and detail-focused National Warranty Manager to lead our warranty operations – covering Komatsu Machines, Parts, and Service, while managing a dedicated national team. This is a key role where you will make sure everything runs smoothly, from meeting our global warranty standards, and expediting Customer response and adjudication timelines, to driving factory recoveries and minimising business impact. You will have a change to improve processes, find efficiencies and keep communication flowing across the board.

Your responsibilities include:

• Submit and manage warranty and field campaign claims in line with company policies.
• Ensure compliance with warranty processes and maintain high factory recovery rates (90%+).
• Oversee invoicing, credit tracking, and warranty reporting.
• Communicate effectively with branches, factories and stakeholders.
• Drive continuous improvements in efficiency, accuracy, and service strategies.
• Keep warranty documentation current and lead a high-performing team across key operational areas.

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
• Financial: Income Protection Insurance provided through our company superannuation fund
• Career: Recognition, awards, flexibility, further education studies and internal career development
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
• Yearly Bonus: Potential to receive a yearly bonus
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu

What we are looking for:

• A driven, persistent leader who thrives on getting results.
• Strong customer focus with a solutions-oriented mindset.
• Excellent communication skills – written and verbal.
• Detail-oriented with a knack for accurate, high-quality reporting.
• Analytical and able to spot trends or issues in product performance.
• Skilled at streamlining processes and limiting risk.
• Confident with the Microsoft Suite.
• Qualifications in a technical, trade or related field (highly regarded).
• At least 3 years’ experience in a management role.
• Commercial acumen and a deep understanding of warranty processes.
• Solid OEM experience with the ability to liaise effectively with factories and OEMs.
• Extensive Service and Technicial experience. 

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.