Customer Support Representative
About Us
At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity
Internal Job refrence Number:4121
Join Komatsu's dedicated team as a Customer Support Representative. In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries, ensuring Komatsu’s Customer Support Charter (CSC) is met.
Rotating start times between 7:30am and 11:30am
Role Located: Fairfield
Remuneration: $75000 –$ 80000
What we are looking for:
- A positive, customer-first mindset and a can-do attitude
- Strong computer literacy & mechanical aptitude
- A commitment to safety — for yourself, your team, and the environment.
- Excellent communication & problem solving abilities
- Previous experience in parts interpreting, supply chain or a mechanical trade background
What You'll Be Doing
- Be the first point of contact for our customers — in person, over the phone, or via email.
- Processing parts quotes & orders, keeping customers informed of order status.
- Manage critical orders and backorders, sourcing solutions quickly and professionally.
- Providing support for internal departments as needed.
- Adhere to all company policies, procedures & customer support standards
- Interpreting & sourcing parts from local & OEM vendors
- Provide alternate options where practical to support customer needs.
Why work for us!
Komatsu benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
- Financial: Income Protection Insurance provided through our company superannuation fund.
- Career: Recognition, awards, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Yearly Bonus: Potential to receive a yearly bonus.
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
Ready to get started? Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.