Customer Support Representative - Parts Interpretation
About Us
At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity
Internal Job refrence Number:4121
Join Komatsu's dedicated team as a Customer Support Representative – Parts Interpretation . In this dynamic role, you will provide assistance to both internal and external customers with all queries related to parts sales, orders, and deliveries.
Rotating start times between 7:30am and 11:30am
Remuneration: $75000 –$ 80000
Key Responsibilities:
- Be the first point of contact for our customers — in person, over the phone, or via email.
- Processing parts quotes & orders, keeping customers informed of order status.
- Manage critical orders and backorders, sourcing solutions quickly and professionally.
- Providing support for internal departments as needed.
- Adhere to all company policies, procedures & customer support standards
- Interpreting & sourcing parts from local & OEM vendors
- Provide alternate options where practical to support customer needs.
Role Located: Fairfield
What we are looking for:
- Proven experience as a Parts Interpreter and Customer Service in the heavy equipment, automotive, or machinery industry.
- Strong customer service skills with a professional and approachable manner.
- Excellent communication and problem-solving abilities.
- A team player who thrives in a fast-paced environment.
- Familiarity with inventory systems and parts catalogues is a plus.
Why work for us!
Komatsu benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
- Financial: Income Protection Insurance provided through our company superannuation fund.
- Career: Recognition, awards, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Yearly Bonus: Potential to receive a yearly bonus.
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
Ready to get started? Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.