Field Service - Supervisor
About Us
At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity
Komatsu’s Fairfield branch is seeking a Field Service Supervisor to lead and develop our high‑performing team of mobile plant technicians. This is a pivotal leadership role focused on safe, efficient field operations, strong customer relationships, and supporting your team to deliver exceptional service.
As a global OEM with over a century of innovation, Komatsu offers unmatched stability, world‑class training, and genuine long‑term career pathways across Australia, New Zealand, and our global network.
For someone with strong technical experience in mobile plant equipment, this is the perfect opportunity to step up from Leading Hand into a Supervisor role. You’ll be off the tools, leading people, coordinating daily operations, and shaping the performance and culture of your team.
What you’ll do:
- Lead a team of 7+ Field Service Technicians — coaching, mentoring, and supporting performance
- Coordinate daily field operations including workflow, resourcing, and scheduling
- Drive a strong safety culture and ensure compliance with Komatsu standards
- Build trusted customer relationships and ensure high‑quality service delivery
- Support technical problem‑solving and escalate complex issues where required
- Manage reporting, job costing, and operational KPIs
- Champion continuous improvement across field service operations
What we are looking for:
- Experience with mobile plant equipment (essential)
- Previous experience mentoring, leading or supervising technical teams
- Excellent communication and customer service skills
- Ability to manage competing priorities in a fast‑paced environment
- Commitment to safety, quality, and continuous improvement
- Strong problem‑solving and technical understanding of heavy equipment
Why work for us!
Komatsu benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
- Financial: Income Protection Insurance provided through our company superannuation fund.
- Career: Recognition, awards, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Yearly Bonus: Potential to receive a yearly bonus.
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
Ready to get started? Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.