Coordinator - Field Service

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role. 

The Opportunity

We have an exciting opportunity for an organised and customer-focused Service Coordinator to join our high performing branch in Fairfield, NSW.

Reporting to the Field Service Supervisor, you'll coordinate daily service operations by scheduling technicians, managing Work in Progress (WIP), coordinating parts and contractors, supporting warranty activities and ensuring customers receive exceptional service from job commencement through to completion.

Working closely with internal teams and customers, you'll play an important role in maintaining efficient branch operations while helping deliver safe, high-quality service outcomes across the region.

If you enjoy working in a busy operational environment, building relationships and solving problems, this could be the perfect opportunity.

Role Located:  Fairfield, NSW

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• Experience in service coordination, scheduling, customer service or operational support.
• Strong organisational and time management skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities within a fast-paced environment.
• Customer-focused mindset with strong problem-solving skills.
• Experience within construction, mining, heavy equipment or service industries will be highly regarded.
• Exposure to SAP and/or OneView is advantageous.
• Technical or trade knowledge is beneficial but not essential.
  
  

If you're looking to join a stable global organisation where you'll play an important role supporting customers and service operations while building a rewarding long-term career, we'd love to hear from you.

Ready to get started? Simply hit the apply now button! 

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.