Supervisor - Service

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

As the Service Supervisor for our Emerald branch, you will manage day‑to‑day service operations, ensuring safe, efficient and customer‑focused delivery across the region. You’ll lead a team of technicians and apprentices, oversee workflow, drive quality and WIP discipline, and maintain strong customer relationships in line with the Komatsu Customer Support Charter.

This position is based at our Emerald branch and plays a key leadership role within the Northern East Region.

Key Responsibilities

• Lead, coach and support a skilled service team across multiple locations
• Drive safe work practices and uphold Komatsu HSE standards and Golden Rules
• Manage workflow, labour planning and job progress to meet operational targets
• Ensure WIP is well‑defined, documented and completed to Komatsu quality standards
• Promote best‑practice repair quality and reduce rework through corrective actions
• Build and maintain strong customer relationships to support repeat business
• Support continuous improvement and the Komatsu Way across service operations
• Apply disciplined cost control and review monthly expense accounts
• Ensure compliance with policies, procedures and Delegation of Authority
  
  

Role Located:  Emerald

Roster:  Monday to Friday  

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• A motivated self-starter
• Proven leadership experience supervising technicians in a service environment
• Strong communication skills and ability to engage with customers and teams at all levels
• Solid understanding of field service operations, workflow and job documentation
• Demonstrated commitment to safety, compliance and quality
• Technical background with trade qualification (Diesel Fitter or similar)
• Financial awareness including P&L understanding
• Competent with Microsoft Office and service systems
  
  

Ready to get started? Simply hit the apply now button! 

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.