Supervisor - Field Service

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity:

Komatsu’s Campbellfield branch is seeking a Supervisor Field Service to lead and coordinate all Field Service operations across Campbellfield and the Western Districts of Victoria. Reporting to the Branch Manager, this role is responsible for safe, efficient and quality service delivery while supporting a team of 12 technicians.

This is a key leadership position focused on workflow planning, customer communication, compliance and ensuring all work is completed and invoiced accurately and on time. You will champion our Customer Support Charter, support training needs, and uphold high standards of safety, governance and financial discipline.

For someone with strong technical experience in mobile plant or heavy equipment and proven leadership capability, this is an excellent opportunity to step into a broader supervisory role and shape the performance and culture of a large field service team.

What you’ll do:

• Lead a team of 12+ Field Service Technicians — coaching, mentoring, and supporting performance
• Plan and allocate daily work ensuring clear communication of job requirements
• Monitor job progress using WIP reporting to ensure timely completion and prompt invoicing
• Ensure compliance with Komatsu Golden Rules and all HSE standards
• Manage warranty processes including documentation, timeframes and photo evidence
• Support coordinators with work in progress, job accuracy and dispute resolution
• Maintain strong customer communication including updates, changes and service expectations
• Ensure Field Service vehicles are maintained and present a professional image
• Identify training gaps and provide recommendations
  
  

Role Located:  Campbellfield Branch
Roster: Monday to Friday – 7:30am to 4:00pm

Komatsu benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What we are looking for:

• Certified Tradesperson or qualified Plant Mechanic
• Previous experience in a supervisory or leadership role
• Strong organisational and interpersonal skills
• Excellent written and verbal communication
• Commitment to safety and compliance
• Ability to manage competing priorities in a fast-paced environment
• Strong technical understanding of heavy equipment
• Experience with Microsoft Office (Excel, Word, PowerPoint)
• Current driver licence or MR licence

Ready to get started? Simply hit the apply now button! 

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.