Remote Support Consultant

About Us

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

Are you passionate about technology, problem-solving, and supporting cutting-edge digital solutions in construction? We’re looking for a Remote Support Consultant to join our Smart Construction team in Wacol.

In this role, you’ll be providing remote support, guidance, and technical advice for infrastructure site, machine, positioning, and digital technologies – helping both Komatsu customers and internal staff stay up and running.

This is a critical support role with direct impact – you’ll be working with Dantotsu (unique and unrivalled) technologies at the Gemba (“the real place” – customer sites) and helping to keep Komatsu ahead of the game in construction innovation.

What You’ll Do:

• Deliver remote technical support for construction technologies across multiple platforms.
• Troubleshoot and resolve complex infrastructure and equipment issues.
• Develop troubleshooting guides for customers and internal stakeholders.
• Assist with calibrations, proof of concept testing, UAT, and internal technology validation.
• Provide expert guidance to customers and internal stakeholders.
• Be a key part of product launches, commercialisation, and ongoing support.

What You’ll Bring:

• Solid background in remote technical support (3+ years’ experience).
• Strong knowledge of construction and positioning technologies.
• Good technical understanding of the Komatsu product range.
• Excellent communicator – able to explain complex tech to users at all levels.
• Team-first attitude with a willingness to support on-site where needed.
• Experience with distributed products and remote troubleshooting.
• Expertise in both mainframe and personal computing systems.
• Surveying or Engineering qualifications are highly regarded.
• Experience with aftermarket construction technologies is a strong plus.

Komatsu Benefits:

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.